Crisis Management and Critical Thinking

Critical thinking helps you step back, examine your thought processes and make them more effective. The aim of this workshop is to train you for crisis situations by forcing on two critical elements: crisis management and communication during crisis situations and get hands-on experience to help you make critical thinking an indispensable part of your skill set.

What You Will Cover

• Crisis Management
  Crisis prevention
• Assessing risk and repercussions: potential risk, cause, affected areas, probability, severity, degree of damage
• Reflex Phase: initial questioning phase and mobilization procedures
• Identification of crisis factors
• Creating efficient work conditions within cell structures: crisis sector (ergonomics and equipment), filtering calls, stress management, interfacing with national/international parties involved
• Operating within the crisis cell: characteristics, specific operations surrounding the driving force, contamination linked to the operation of crisis cells
• Techniques to aid in anticipating and making decisions
• Safety measures when facing crisis: avoidance strategy, mitigation strategy, acceptance
• Driver’s tool kit: caption’s journal, mapping & routings, follow-up on confidence

Communication in Crisis

• High priority acts of communication
• To express or not to express oneself
• Preparing key messages for emergency situations
• Selecting spokesperson
• Positing oneself
• Mastery of announcement and interview techniques
• Stress management and non-verbal issues

Recognizing the Value of Using Critical Thinking in Business

• Defining critical thinking
• Characteristics of effective critical thinkers
• The role of critical thinking in meeting business challenges
• Understanding the Components of Critical Thinking
• Using the Agile Critical Thinking (ACT) Framework to relate critical thinking to business challenges
• Describing Critical Thinking using the RED (Recognize assumptions, Evaluate arguments, Draw conclusions) Model
• Positioning the RED Model within the ACT framework
• Identifying practices and techniques in each part of the framework

Obtaining Feedback on Critical Thinking Skills

• Recognizing the value of gaining insight into one’s critical thinking skills
• Relating critical thinking skills to other business skills
• The purpose of the Watson-Glaser II Critical Thinking Appraisal
• Identifying the contents of the Watson-Glaser II Critical Thinking Development Report
• Interpreting a sample Watson-Glaser Profile
• Your personal Watson-Glaser Development Report

Applying Critical Thinking in Personal and Business Situations

• Identifying personal situations or in a real business situation where critical thinking has been and could be used
• Selecting techniques for using critical thinking skills in the ACT framework and RED model
• Relating insight from Watson-Glaser feedback to a personal critical thinking situation and creating an initial action plan for development of critical thinking skills

Who Should Attend
Directors, supervisors, managers, team leaders, administrators, office managers and executive secretaries/assistants.

How You Will Benefit

• Acquire knowledge, reflexes and behavior specific to crisis management to allow you to remain operational at any time a crisis may occur.
• Develop both the capacity for action and strategic analytical skills for crisis management.
• Become a key point of reference in managing critical situations and engender a feeling of support and confidence.
• Explore why critical thinking is so important and learn to use the skills when making business decisions.
• Choose the right techniques to recognize assumptions and draw conclusions.
• Know how to translate an abstract idea into something tangible.
• Minimize the impact of job pressures on your thinking processes.

Duration
3 Days.